Examples of Data Loss Situations SQL, Oracle RDBMS Databases

Naturally, the individual media in database Servers suffer from the same failure points as do drives in personal computers and workstations.

Experienced System Administrators and DBAs know that a relational or object oriented database environment is fragile unless supported by comprehensive and well-tested backups. Unfortunately, it is all too common for devices to become corrupt beyond the scope of routine recovery methods. Failures still occur in even the most well-configured system with critical problems such as:

• Backup files not recognizable by database engine
• Database files are locked preventing access
• Deleted or dropped tables
• Accidentally deleted records
• Corrupted database files and devices
• Damaged individual data pages
• Accidentally overwritten database files and devices

Our Recovery Process for Databases and Exchange Services

Sherlock Data Recovery Services Data Recovery Labs technicians treat Database loss situations as high priority cases. An initial diagnosis determines whether each media device is accessible to our lab equipment. If so, the first priority is to create a raw image of all data from accessible media onto Sherlock Data Recovery Services media so that the database devices and tables can be accessed.

If hardware problems or operating system configuration problems have rendered the basic data tables inaccessible or damaged then our technicians proceed just as they would for a Server / RAID Data Recovery Services.

Sherlock Data Recovery Services Data Recovery Sherlock Data Recovery Services experts can then analyze the contents of the raw sector images to identify the tables and records containing your desired data. This data can then be extracted and the entire database rebuilt, if necessary.

Normal system maintenance routines are unable to recover all data in situations where underlying media failure or structural corruption has eliminated key pointers; indeed those routines will often exacerbate the damage.

Sherlock Data Recovery Services Data Recovery programmers have created a full set of database level and system level software tools used by our technicians to analyze, fix and recover data from relational and object database systems. Once a recovery has been successfully performed, files,databases, users,triggers, procedures,indexes, and table lists are created and data validity is checked and system parameter files are restored to sane values if possible.

Recovery Pricing for Databases and Exchange servers

Sherlock Data Recovery Services's experience in these types of recoveries ranges from the most straightforward and basic all the way through project level cases that have taken months to resolve. As you may expect, no two data recovery scenarios are identical in all respects. Therefore, this uniqueness makes it impossible to give a realistic indication of pricing without knowing all of the facts for a particular case. Generally speaking, pricing starts at about $2500.00 for the most basic and can be in the $10,000.00 and up range for extremely complex database recoveries.

Over the phone, our highly trained Customer Service Consultants will be able to give you some idea of what pricing you would be looking at given your particular configuration and set of circumstances. Sending in your case for a no obligation evaluation will give us all of the information we would require to give you a firm quotation for the recovery of your data.

Turn-Around Time For a Database and Exchange Server Database/Server recovery

Time is not always critical but most of the time it is! Sherlock Data Recovery Services has dedicated its entire service to recover your data as fast as possible. When dealing with such a wide variety of problems, estimating time before the problem is diagnosed is difficult. That is why, each recovery case starts with an evaluation.

The evaluation is started immediately on receipt of the media and generally takes 2 to 24 hours to complete. The process involves several hours of work and testing. (Mirroring alone may take up to 24 hours of computer time with extensive re-tries for badly damaged devices.)

Complete recovery turn-around time including analysis and recovery is usually between 1 and 5 days. Some severe cases can take considerably more time.

Our hours of operation are 9am to 7pm EST Monday to Saturday. If you have an emergency situation, we have technical staff on call for weekends and after hours in all locations.

Time estimates are based on procedures and expertise required to recover the data and or if possible the database(s) you require. You are not charged by the hour. A firm quote is provided for your approval following the evaluation.

Our Recovery Capabilities and Types of Databases We Recover

RDBMS(Relational Database management Systems) Relational Databases

Microsoft SQL Server 6.0, 6.5, 7.0 & 2000,
Oracle Lite, Oracle 7.x, 8.x ,8i.x ,9i.x,10g
Sybase SQL Server, Sybase SQL Anywhere,
Gupta SQL Anywhere,
MySQL AB MySQL,
PostgreSQL

Standard Office Databases

Microsoft Access up to 2003,
All xbase products such as dbase, Foxpro

Productivity Applications

Microsoft Office, including all versions of Word, Excel & Powerpoint

Mail Server and Client Applications

Microsoft Exchange & Outlook
Lotus Notes

Eudora up to version 7
TheBat up to version 3.64
Applications conforming to the Unix mbox format such as Eudora and Netscape and Ritlabs TheBat

Critical Response Options

If you have a critical situation and need immediate help, Call us at (212) 249-9888. The Critical Response Service is available 24 hours a day, 7 days a week. Fees for this service start at $100.

Critical Response Service at our facilities

This service is for mission critical data recovery, where the media can be taken to one of our facilities. In the facility, dedicated resources and critical response team members are committed to around the clock to your recovery case until its resolution.

Onsite Service

This service is available for situations where immediate shipping to one of our facilities is not feasible or desirable. A technical expert or team of engineers can be dispatched to stabilize and analyze the circumstances of your failure. Response is as fast as possible. For example the time it takes to catch the next plane to your location. This service is not for everybody but if you have a situation that merits this level of service, Sherlock Data Recovery Services is ready to do what is necessary to get the job done.

Our Critical Response Team is comprised of best data recovery experts. They are called on for every kind of situation imaginable from multiple drive multi-Gigabyte and Terabyte RAID servers , Jukeboxes, custom installations and configurations, SQL Database corruption, to tape failure and custom file extraction from corrupted backup sets. Whatever the situation, these technology gurus are ready to recovery your data.

How to Submit a Recovery Case

Fill out the On-Line Evaluation Request form or the Printable Evaluation Request form and send it to Sherlock Data Recovery Services with your hard drive for recovery.

Careful packaging is important to perserve delicate electronics like hard drives. See Sherlock Data Recovery Services -Packaging Instruction to help avoid shipping damage.

Preserving your Warranty

Sherlock Data Recovery Services has established agreements with most manufacturers regarding preserving warranty during data recovery service. Please Inquire about any given maufacturer.

If the seals on a media must be broken in order to extract data, Sherlock Data Recovery Services will re-seal the media upon completion of service with a tamper resistant sticker which the manufacturer will accept for warranty purposes. You will also receive an invoice receipt to indicate you have pursued data recovery services with Sherlock Data Recovery Services.

When in doubt, enquire with the manufacturer about keeping your warranty while pursuing data recovery.